January 10, 2017
I had the opportunity to work with Karen Scott and her team during the implementation of our electronic health record at St. Luke’s Health System in Idaho. As an 8-hospital, 300+ physician practice health system, our implementation was complex and Karen and her team were able to bring important structure and clarity to the process and drive the organization to standardizing many areas of our system: workflows, policies and procedures, technology stability and standardization, formulary consolidation, and more, while working with us to keep the program on-time and on-budget.
Karen and her team accomplished this through implementing proven methodologies and best practices for program management and establishing relationships at all levels of the organization. Their guidance and action in support of our implementation has improved the value of the business, and more importantly, the patient experience.
With best regards,
Kathy D. Moore
West Region Chief Executive Officer
St. Luke's Health System